Autodesk Support

There are several ways for customer to get Autodesk support, in addition to Acad Systems Helpdesk.

  1. Autodesk Online resources – https://www.autodesk.com/support-offerings. I find Autodesk Knowledge Network is very helpful. Provide guides for comment questions like licensing and installations. Has video guide and more.
  2. Log a case via your Autodesk Account
  3. Autodesk Virtual Agent – https://ava.autodesk.com/

Autodesk Knowledge Network Contact Support

Autodesk Knowledge Network Contact Support – Get help with accounts, installation, deployments, technical solutions for using your product.

I need help with:

Managing my Autodesk Account

Account creation, signing in, assigning user access, managing your subscription or contract, renewals

Downloading my products

Downloading software, previous versions, service packs, and hotfixes

Installing or activating my product

Installing and uninstalling, serial numbers and activation codes, network deployment and configuration, Autodesk desktop app

Managing my licenses

Previous versions, home use licenses, transferring a license, and requesting a license report

Using my product

Troubleshooting technical issues while using your software or service