There are several ways for customer to get Autodesk support, in addition to Acad Systems Helpdesk.
- Autodesk Online resources – https://www.autodesk.com/support-offerings. I find Autodesk Knowledge Network is very helpful. Provide guides for comment questions like licensing and installations. Has video guide and more.
- Log a case via your Autodesk Account
- Autodesk Virtual Agent – https://ava.autodesk.com/
Autodesk Knowledge Network Contact Support
Autodesk Knowledge Network Contact Support – Get help with accounts, installation, deployments, technical solutions for using your product.
I need help with:
Account creation, signing in, assigning user access, managing your subscription or contract, renewals
Downloading software, previous versions, service packs, and hotfixes
Installing and uninstalling, serial numbers and activation codes, network deployment and configuration, Autodesk desktop app
Previous versions, home use licenses, transferring a license, and requesting a license report
Troubleshooting technical issues while using your software or service