Acad Systems is an Autodesk Gold Partner and Authorized Training Center in Ampang (Kuala Lumpur) and Seberang Jaya, Penang. This role is always open for organic applicants in Malaysia. Send a video resume to jobs@acadsystems.com.

The Customer Success Executive is responsible for the customers subscription renewal, software adoption and usage through programmatic follow-up, and logging that journey in our CRM. This is not Indoor Sales and not Digital Marketing. You coordinate adoption and renewals with Sales, and you work with Application Engineers on Helpdesk issues.

• Responsible for the customer’s subscription renewal
• Help customers in software adoption and usage through programmatic follow-up
• Recommend workshops, webinars, and training so customers increase software usage and productivity
• Update our CRM to log the customer success journey

Workgroup

• Work closely with the Sales team to coordinate customer adoption, success, and subscription renewals
• Work closely with Application Engineers to resolve customer issues on Helpdesk

• A diploma or certificate in any field
• Good telephone communications skills
• Pleasant personality
• Hardworking and ambitious
• Able to use the computer for daily tasks (email, Excel, Word)
• Good organizational skills and a sense of urgency toward task completion
• One to two years of working experience is preferable

Apprentice positions are available if you do not meet the minimum requirements.

Your values (as published): a person of integrity, talkative, fun to be around, motivated by earning more when doing more. Friendly and caring, willing to go the extra mile. Accountable. Responsible — willing to put in the time to self-learn and resolve problems. Persistent. Attention to detail.

Support and training offered

• Onboarding training and certification with Autodesk
• Internal guidance on Helpdesk usage
• Daily meeting to align and resolve issues
• Opportunity to join classroom training on products

What you will learn the importance of CAD and how customers use it:

• Systems and process of the customer success journey
• Responsibility and accountability for service level agreements
• Discipline, commitment, and teamwork
• Being proactive toward customer success
• Customer Relationship Management (CRM) software
• Helpdesk systems

What is in it for you

• Exposure and interaction with people and companies, big and small, that use design software (CAD)
• Incentives for meeting personal and group KPIs
• Help given to meet personal financial goals
• RM2,500 to RM4,000 monthly plus incentives up to 5 months bonus
• Financial independence
• Status and recognition within the industry

Base at Ampang (Kuala Lumpur) or Seberang Jaya, Penang. Hybrid 3 office / 2 work-from-home, depending on the situation.

• Full-time. Hybrid: 3 days in office and 2 days work from home, depending on the situation.
• Monday to Friday, 8.30 am to 5.30 pm, or until urgent jobs are completed.
• Smart casual dress code.
• Indoor work with occasional customer meetups on site.

Kuala Lumpur. Acad Systems Sdn Bhd, B3-1, Dataran Palma, Jalan Selaman 1, 68000 Ampang, Selangor. Phone 03-4270-7703. About 5 km from KLCC (Ampang Point office). See Acad Systems Kuala Lumpur.

Penang. Acad Systems (Penang) Sdn Bhd, G-07, Kompleks Sempilai, Jalan Sempilai, 13700 Seberang Jaya, Pulau Pinang. Phone 04-399-2708. Near Tesco, Seberang Jaya. See Acad Systems Penang.

Send a video resume to jobs@acadsystems.com. Priority is given if the video introduces you, your experience, and how you can help Acad Systems grow. Include links to your social media, blog, or website. A link is fine if it can be opened without a password.

See other openings on Career at Acad Systems.